Last updated: April 20, 2023
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to CarPucho.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Madhya Pradesh, India
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to CarPucho, accessible from https://carpucho.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations:
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
1.1 You can cancel your booking anytime before the scheduled date and time of your pick-up by calling our 24x7 Customer Care helpline number at 788-000-4690. Cancellation charges may apply if the driver and/or car details have already been provided.
2. No Show Policy:
2.1 If your booking is canceled after being matched with your driver and taxi, it will be treated as a NO SHOW by the customer. In such cases, NO REFUND will be applicable, and the entire booking/advance amount shall be considered as cancellation charges.
3. Booking Confirmation and Advance Payment:
3.1 To confirm your booking, you need to make an advance payment within 4 hours before the trip. If the payment is not made within this period, the unpaid ticket becomes null and void, subject to the sole discretion of Carpucho.com. 3.2 Advance payments can be made through our online payment link available on our website.
4. Driver Night Charge:
4.1 For SEDAN, the driver night charge is 250/-, for SUV it's 300/-, and for Tempo Traveller, it's 500/-. These charges are extra and paid by the customer.
5. Vendor Details and Changes:
5.1 Details of the driver, vendor, and cab/Tempo will be shared up to 45 minutes before the departure. If the driver/cab reaching you for pick-up is different from what we communicated, please do not board the cab and call us for assistance.
6. Payment and Balance Amount:
6.1 For SEDAN/SUV, please pay the balance amount to the driver/vendor at the beginning of the journey.
7. Collection of Receipts:
7.1 Please collect receipts from the driver for any extra charges paid directly to them during the trip. Carpucho.com is not liable to provide invoices for such amounts.
8. Non-Transferability of Booking:
8.1 Bookings issued are non-transferable. The customer's name must be a person's name with their own mobile number and valid email ID. Any discrepancies in booking information may result in non-service and NO REFUND.
9. Change in Cab Model:
9.1 In case of unavailability or breakdown of a specific cab model, it may be upgraded or degraded as per availability at the desired moment. However, the booking amount remains unchanged.
10. Authorized Payment Modes:
10.1 For all payments, kindly use only the Payment gateway mention on Carpucho Website. Payments to personal accounts not mentioned on our contact us page
will not be the responsibility of Carpucho.com.
11. Rate Fluctuations:
11.1 The rates are subject to changes depending on fluctuations in diesel/petrol/CNG prices and tax parking prices in INDIA.
12. Vehicle Condition and Insurance:
12.1 Before starting the trip, please inform us if the vehicle is not in good condition. The tour/trip cost does not include insurance premiums; customers are advised to get insurance cover at their own cost.
13. No Refund after Availing Service:
13.1 After availing service, no refund is applicable under any circumstances.
14. Disputes and Jurisdiction:
14.1 Any disputes related to vendors and customers are not our responsibility. In case of any dispute with Carpucho.com, the jurisdiction would be Gwalior.
15. Other Terms:
15.1 Additional terms such as waiting charges, extra pick-up/drop charges, change in car type, and adherence to behavioral guidelines must be followed as specified.
16. Carpucho.com Role:
16.1 Carpucho.com does not operate cab services on its own. It acts as a facilitator between the Cab Operators/Vendors and the Users.
17. No Guarantee of Specific Model:
17.1 While booking, please be aware that we can only promise to provide a vehicle in a certain category, but we cannot guarantee a specific model of the vehicle.
18. Compliance with Law:
18.1 Customers must adhere to government norms regarding speed limits and other rules during the journey.
19. Limited Occasion Offers:
19.1 No cancellations are entertained for limited occasion offers like Dussehra, Pongal, Diwali, New Year, Holi, etc., which are obtained through online or offline channels.
20. No Refund for Less Than 4 Hours:
20.1 After assigning the driver and cab, no amount will be refunded for trips with durations less than 4 hours.
21. Safety and Responsibilities:
21.1 Passengers are responsible for following safety guidelines, using seat belts, and not putting undue pressure on the driver for high speeds.
22. Unforeseen Circumstances:
22.1 Carpucho.com will not be responsible for delays due to natural calamities, strikes, road jams, and other unforeseen circumstances.
23. Non-Liability of Carpucho.com:
23.1 Carpucho.com is not liable for any loss, damage, or expenses incurred during the trip, including accidents or loss of life.
24. Behavioral Guidelines:
24.1 Customers are expected to follow certain behavioral guidelines, such as no smoking or drinking during the trip, using seat belts, and not forcing the driver to overspeed.
25. Disability or Illness Information:
25.1 Customers should inform us in advance if they have any disabilities, or illnesses, or undergoing medical treatments so that we can provide suitable trip packages.
26. Role of Carpucho.com:
26.1 Carpucho.com does not operate cab services on its own. It acts as a facilitator between the Cab Operators/Vendors and the Users.
27. CNG Cab Restrictions:
27.1 CNG cabs are available on CNG routes only. If running on non-CNG routes, extra charges will be applicable.
28. Change in Cab Model:
28.1 In case of unavailability or breakdown of a specific cab model, it may be upgraded or degraded as per availability at the desired moment. However, booking amount remains unchanged.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.