Privacy Policy

Last updated: April 20, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Privacy Policy:

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

We may share Your personal information in the following situations:

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to - and maintained on - computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Cancellation Policy

1.1 You can cancel your booking anytime before the scheduled date and time of your pick-up by calling our 24x7 Customer Care helpline number at 788-000-4690. Cancellation charges may apply if the driver and/or car details have already been provided.

1.2 No cancellation fee will be payable unless confirms the cancellation of your ride in accordance with the terms of use and Cancellation and Refund Policy.

2. No Show Policy:
2.1 If your booking is canceled after being matched with your driver and taxi, it will be treated as a NO SHOW by the customer. In such cases, NO REFUND will be applicable, and the entire booking/advance amount shall be considered as cancellation charges.

3. Booking Confirmation and Advance Payment:
3.1 To confirm your booking, you need to make an advance payment within 4 hours before the trip. If the payment is not made within this period, the unpaid ticket becomes null and void, subject to the sole discretion of 3.2 Advance payments can be made through our online payment link available on our website.

4. Driver Night Charge:
4.1 For SEDAN, the driver night charge is 250/-, for SUV it's 300/-, and for Tempo Traveller, it's 500/-. These charges are extra and paid by the customer.

5. Vendor Details and Changes:
5.1 Details of the driver, vendor, and cab/Tempo will be shared up to 45 minutes before the departure. If the driver/cab reaching you for pick-up is different from what we communicated, please do not board the cab and call us for assistance.

6. Payment and Balance Amount:
6.1 For SEDAN/SUV, please pay the balance amount to the driver/vendor at the beginning of the journey.

7. Collection of Receipts:
7.1 Please collect receipts from the driver for any extra charges paid directly to them during the trip. is not liable to provide invoices for such amounts.

8. Non-Transferability of Booking:
8.1 Bookings issued are non-transferable. The customer's name must be a person's name with their own mobile number and valid email ID. Any discrepancies in booking information may result in non-service and NO REFUND.

9. Change in Cab Model:
9.1 In case of unavailability or breakdown of a specific cab model, it may be upgraded or degraded as per availability at the desired moment. However, the booking amount remains unchanged.

10. Authorized Payment Modes:
10.1 For all payments, kindly use only the Payment gateway mention on Carpucho Website. Payments to personal accounts not mentioned on our contact us page

will not be the responsibility of

11. Rate Fluctuations:
11.1 The rates are subject to changes depending on fluctuations in diesel/petrol/CNG prices and tax parking prices in INDIA.

12. Vehicle Condition and Insurance:
12.1 Before starting the trip, please inform us if the vehicle is not in good condition. The tour/trip cost does not include insurance premiums; customers are advised to get insurance cover at their own cost.

13. No Refund after Availing Service:
13.1 After availing service, no refund is applicable under any circumstances.

14. Disputes and Jurisdiction:
14.1 Any disputes related to vendors and customers are not our responsibility. In case of any dispute with, the jurisdiction would be Gwalior.

15. Other Terms:
15.1 Additional terms such as waiting charges, extra pick-up/drop charges, change in car type, and adherence to behavioral guidelines must be followed as specified.

16. Role:
16.1 does not operate cab services on its own. It acts as a facilitator between the Cab Operators/Vendors and the Users.

17. No Guarantee of Specific Model:
17.1 While booking, please be aware that we can only promise to provide a vehicle in a certain category, but we cannot guarantee a specific model of the vehicle.

18. Compliance with Law:
18.1 Customers must adhere to government norms regarding speed limits and other rules during the journey.

19. Limited Occasion Offers:
19.1 No cancellations are entertained for limited occasion offers like Dussehra, Pongal, Diwali, New Year, Holi, etc., which are obtained through online or offline channels.

20. No Refund for Less Than 4 Hours:
20.1 After assigning the driver and cab, no amount will be refunded for trips with durations less than 4 hours.

21. Safety and Responsibilities:
21.1 Passengers are responsible for following safety guidelines, using seat belts, and not putting undue pressure on the driver for high speeds.

22. Unforeseen Circumstances:
22.1 will not be responsible for delays due to natural calamities, strikes, road jams, and other unforeseen circumstances.

23. Non-Liability of
23.1 is not liable for any loss, damage, or expenses incurred during the trip, including accidents or loss of life.

24. Behavioral Guidelines:
24.1 Customers are expected to follow certain behavioral guidelines, such as no smoking or drinking during the trip, using seat belts, and not forcing the driver to overspeed.

25. Disability or Illness Information:
25.1 Customers should inform us in advance if they have any disabilities, or illnesses, or undergoing medical treatments so that we can provide suitable trip packages.

26. Role of
26.1 does not operate cab services on its own. It acts as a facilitator between the Cab Operators/Vendors and the Users.

27. CNG Cab Restrictions:
27.1 CNG cabs are available on CNG routes only. If running on non-CNG routes, extra charges will be applicable.

28. Change in Cab Model:
28.1 In case of unavailability or breakdown of a specific cab model, it may be upgraded or degraded as per availability at the desired moment. However, booking amount remains unchanged.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: